anakraja Platform Privacy Notice
This page describes what we collect when you use anakraja and how we keep that data protected. We process personal information to operate our platform, verify your identity, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering regulations. Our anakraja service is available only where local law permits online gaming, and we apply consistent privacy practices across all jurisdictions we serve.
We recognize that your trust depends on transparent data handling. This notice outlines what information we collect (email, identity documents, payment details, gameplay history), how we use it (account verification, withdrawal processing, fraud prevention), and who has access (our compliance team, payment processors, hosting providers). We do not sell your data to third parties, and we store sensitive information in encrypted systems with restricted access.
If you have questions about how anakraja handles your data, our support team operates during standard business hours. You also have rights under applicable data protection law—including access to your information and the ability to request deletion where permitted. These rights are outlined in the sections below.
What we collect when you open an anakraja account
We collect your email address and password during account registration. This allows us to authenticate your login and send account notifications. We do not collect or require a phone number to open an anakraja account, though we may request one optionally if you choose to enable two-factor authentication.
When you deposit funds, we collect payment method details—your e-wallet identifier (if using DANA, e-wallet, mobile banking, local payment, or online payment) or bank account information (if using e-wallet, mobile banking, local payment, online payment, or e-wallet). Our payment processors handle this data; we do not store full bank account numbers or e-wallet passwords. We retain transaction records to track deposits, withdrawals, and account balance.
Before your first withdrawal, we request identity verification. We collect a government-issued identity document (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). Our anakraja compliance team reviews these documents to confirm your identity and prevent fraud. We store these documents in encrypted, segregated systems with access limited to compliance personnel only.
We do not share your identity documents with third parties
Your KYC documents remain on anakraja systems only. We do not sell, transfer, or disclose them to advertisers, data brokers, or unrelated businesses. Payment processors and hosting providers access only minimal data needed to process transactions.
How we use your data on anakraja
We use your email address to send account notifications: password resets, deposit confirmations, withdrawal updates, and promotional messages (which you can opt out of at any time). We use your gameplay history—bet amounts, game results, session duration—to personalize your account dashboard and detect unusual activity that might indicate fraud or unauthorized access.
Your payment and identity data serve compliance purposes. We use them to verify withdrawals match your registered identity, prevent money laundering, and comply with anti-fraud regulations. During holidays like Idul Fitri, Idul Adha, and Imlek, our review process may slow due to banking system closures; we do not accelerate verification beyond what regulations allow.
We also use anonymized gameplay data—aggregated bet volumes, game popularity trends, payout patterns—to improve our anakraja platform. This data cannot identify you personally and helps us optimize game selection, payment methods, and customer support.
Where we store your data and third-party processors on anakraja
Our anakraja servers and databases may be located outside your jurisdiction. We use encrypted storage and secure hosting providers to protect data in transit and at rest. However, we do not guarantee that external hosting meets your country's specific data residency requirements. If data residency is a legal requirement where you are located, you should consult local regulations before opening an anakraja account.
We engage third-party processors to operate our platform: payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors and online payment, e-wallet, mobile banking, local payment banking networks), hosting providers, and fraud-detection services. These processors access limited data needed for their specific function. We require them to maintain confidentiality and use data only as we direct.
Your rights and data retention on anakraja
You have the right to access your personal data at any time through your anakraja dashboard. You can request a copy of your account history, transaction record, and identity verification status. You also have the right to request correction of inaccurate information—for example, if your email address or registered address changes.
We retain your data for as long as your anakraja account remains active. If you close your account, we retain records for seven years to comply with anti-money-laundering regulations and dispute resolution. After this period, we delete or anonymize most data unless legal obligations require longer retention. Identity documents are deleted when no longer needed for verification, typically one to two years after your final withdrawal.
If you believe we process your data unlawfully or in violation of privacy regulations, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact our anakraja support team first so we can address your concern directly.
Cookies and tracking on anakraja
Our anakraja platform uses cookies to maintain your login session, store your language preference, and track which games you have viewed. These are functional cookies necessary for the site to operate. We do not use third-party tracking cookies for advertising or behavioral profiling. You can disable cookies in your browser, though this may prevent anakraja from functioning correctly.
We may use analytics tools to understand how users navigate our platform—for example, which pages are most visited and where users encounter errors. This data is anonymized and does not identify you personally. It helps us improve anakraja's user experience and identify technical issues.
Children and age restrictions on anakraja
Our anakraja service is not intended for minors. We do not knowingly collect data from anyone under the legal age for gaming in their jurisdiction. If we discover that a minor has opened an anakraja account, we will close it and restrict access. Users are responsible for verifying that they meet the legal age requirements in their own jurisdiction before opening an account.
Changes to this privacy notice and contact
We may update this privacy notice to reflect changes in our data practices or applicable law. We will notify you of significant changes through email or in-app notification. Your continued use of anakraja after such notice constitutes acceptance of the updated terms.
If you have questions about our anakraja privacy practices, data retention, or your rights, contact our support team through in-app chat or email during standard business hours. We will respond within standard timeframes. For urgent data-related requests, please include "Privacy Request" in your message subject so we prioritize your inquiry.